Privacy policy

The Client is informed and expresses their agreement with the processing and incorporation of the data voluntarily provided, as well as the information deriving from the contractual relationship when applicable, into a joint file or processing activities record, owned and under the responsibility of DANKESOL S.L, whose data is identified in this document, which will take the appropriate measures to ensure its security and confidentiality.

DANKESOL S.L will process the data for the purpose of managing the contracted service, maintenance of the contractual relationship and its fulfilment, invoicing, statistical studies, quality control, market research, carrying out satisfaction surveys for products and after-sales services.

For the fulfilment of the purposes described, the client authorises disclosure to third-party collaborators of the company, assistance companies or suppliers of services needed for the management of the contract, as well as the disclosure to joint files and in cases where there is a legal obligation. The data provided will be kept for the duration of the contractual relationship or for the number of years required to fulfil the legal obligations.

Likewise, the client authorises the processing of their data for the purposes of sending information and advertising via any means of contact, including electronically, about offers, products, recommendations, services, promotions, gifts, loyalty campaigns and any other product or consumer service in the renewable energy sector, and to that end they authorise the disclosure of their data to third parties or to service providers of DANKESOL S.L, all belonging to the renewable energy sector, even once the contractual relationship has ended and for the time needed to fulfil the legal obligations, with the understanding that we are unequivocally authorised to do so if, within a period of thirty days, the client has not stated their objection in this regard, which they can do by sending an email to [email protected] or by calling the telephone number 951492551.

Likewise, the data and information may be disclosed, in accordance with data protection regulations, to third parties or public bodies if required for that purpose pursuant to requests from a competent authority, and also when requested by courts and tribunals or in order to facilitate the exercise of our rights and legal actions, including the files of debtors in the event of non-payment in the agreed time.

In accordance with the provisions of the Organic Law on the Protection of Personal Data (Organic Law 15/1999) and its implementing regulation (Royal Decree 1720/2007, of 21 December, approving the implementing Regulation of Organic Law 15/1999, of 13 December, on the protection of personal data) and Regulation (EU) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Client can exercise, at any time without retroactive effect, their rights of access, rectification, objection and cancellation of personal data, and also exercise their right to information transparency, the right to deletion when the data is no longer necessary (right to be forgotten), the right of restriction, and the right of portability by writing to DANKESOL S.L, Calle Herreros nº 17 (41907), Valencina de la Concepción (Sevilla), Spain, or if they prefer via email at [email protected].  Objecting to the aforementioned processing and disclosures will not result in any harm.

In order to comply with the provisions of Law 34/2002, on Information Society Services and E-Commerce, the Client is informed that, by providing us with their email address, they authorise the sending of commercial communications via it, this authorisation can be revoked at any time in the manner indicated in the communication received or by sending a notification to the email address [email protected].

When a provider other than DANKESOL S.L is involved in the provision of the service or product and has to use the Client’s data, this provider shall not apply or use, under any circumstances, the personal data disclosed by DANKESOL S.L. for another function or activity other than the strict fulfilment of the contract in question. This provider will take sole responsibility for the content of the contract they sign with the data subjects. Any personal data requested by the Provider in their relationship with the data subjects and that the latter freely give to them, under the requirements of the Law on the Protection of Personal Data and the GDPR, will create a file whose processing the provider is responsible for. DANKESOL S.L. is exempt from any responsibility relating to it.

We inform you of the right of DANKESOL S.L. to consult information files in relation to financial solvency and creditworthiness, which will be carried out in compliance with the provisions of the regulation on the protection of personal data.